Turkish Bazaar FAQ & Return Policy

We are here to help!

Welcome to “Frequently Asked Questions” section. If you have trouble finding the answer you are looking for, please send us your question via email info@turkishbazaar.ca or Contact Us page.

What is the currency used in your website?

 All the pricing is in Canadian Dollars.

Where are you located?

We are a Canadian company located in Oakville.

How long does it take to receive my order?

It takes 3 to 6 business days to receive your order in Ontario and 5 to 9 days for national orders.However, we are doing everything to provide a faster shipment and we are pretty successful about it. Please, read our customers feedbacks on Testimonials Page and see what our customer says about shipments

What payment method can I use?

Turkish Bazaar accepts Paypal, VISA and MasterCard payment through PayPal Canada. If you don’t have a PayPal account, please check “Don’t have a PayPal account” option at the final page to pay with your credit card.

What is PayPal?

PayPal is faster and safer way to make an online payment. Paypal uses industry’s most secure data encryption technologies. Turkish Bazaar partnered with PayPal Inc. to provide our customers a secure system for online payments.

Do you keep my financial information?

No,Turkish Bazaar does NOT keep your financial information. All the financial transactions are completed through PayPAL.

What is your Return Policy?

Customer satisfaction is our priority.We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

If you receive damage,or defective order, please contact us via email info@turkishbazaar.ca or at (647)797-4422 with your invoice number and a picture of the damage or defective product within 7 days. We will send you a new item as soon as possible if the item is in stock otherwise we will refund item’s value.

Please note  jewelry products are final sale and not eligible for return unless it is defective. 

How long does it take to get my refunds?

You will receive an email notification from Turkish Bazaar when we receive and process your return. Please allow 7 business days after we receive your package

Do you offer free shipping for local or international returns?

Please note that we do not offer free shipping for local and international returns.If you received “Free Shipping” with your order, you will be charged shipping & handling when you return an order or an item and if such return disqualifies your order from Free Shipping.

What happens if my package lost?

Turkish Bazaar will not be responsible any lost packages. We strongly recommend to use a Postal Service with tracking feature. If you have a  tracking ID, and your package is not delivered, Turkish Bazaar will open a ticket with Canada Post to help you track your package. Canada Post will be responsible for the lost packages and Turkish Bazaar does not claim any responsibility. For United States or International orders, Canada Post provides tracking ID with Expediated Parcel Service and Xpresspost Service.  

What is the warranty period for Beko Coffee Maker?

Warranty period in Turkey is for 2 years. Unfortunately, we can not offer this in Canada because, we do not have a service department. However, to give you a piece of mind that your product will be in a good working condition, we provide a 30 day warranty period from the time you receive your equipment.

Within 30 days, if you experience any issues with your Beko Coffee machine, call us and we will replace your coffee machine free of charge. Please contact us as soon as possible to open a ticket. Return shipping charges will be paid by the customer.

Do you do partial shipments if an item is in backorder?

No, we don’t do any partial shipments.

How do I contact you?

Best way to contact us via email info@turkishbazaar.ca or at (647)797-4422. Please leave us a message and we will return your call in 24 hours.

How does Free Shipping work?

All orders over $100 (before tax) up to 10 kg qualifies for Free Shipping. Please note that Free Shipping only applies within Canada. Please simply choose the “Free Shipping” option at the checkout page. A tracking number will be provided to you for parcels.  All t-shirts qualifies for Free Shipping . Please note CanadaPost does not provide tracking number for lettermails.

How are the Shipping & Handling Fees calculated?

Turkish Bazaar is fully integrated with Canada Post and uses Canada Post shipping fees in shipping calculations. Shipping & handling fees are calculated in real-time based on your order’s weight and dimensions, and it is displayed at the check out page. 90% of the orders are shipped with Canada Post and 10% with local deliveries.

What do you mean by 'available on backorder'?

It means the item you selected is not in stock or only a portion of your order amount is in stock. It will take some time to re-stock the item depending on the expected shipment.

What happens if the product I have ordered is sold out?

We try our best to ensure we have stock on all items on TurkishBazaar. However, keep in mind that most of our supply may be limited for some products.

In the case we are out of stock of an item, we will call or email you to discuss possible alternatives.

Turkish Bazaar under maintenance until August 24th 2017!

Due to maintenance, all orders will be shipped on August 24th .
Please note some products are in limited quantities. To reserve a product, we strongly suggest placing an order while item is still in stock.
Please contact us  via email info@turkishbazaar.ca if you have any questions or issues.